How do I verify my application for production?

In order to verify your application, please email support@cronofy.com with your Application Client ID and the possible redirect_uri values you will be using with the request authorization flow.

What if my authorization URL is dynamic?

Any dynamic values you need for your authorization process, can be passed through the process using the state parameter.

Why aren’t my events appearing when I read a user’s events?

By default we don’t return events your application has created when you query the Read Events endpoint.

Why do I keep getting errors.unknown_or_used when requesting an access_token?

The code that is generated when a user goes through the authorization process is restricted in a number of ways. This error means one of two things:

Why do I get invalid_grant when requesting access token?

This signifies that the code is unrecognized or has already been used, or that the redirect_uri does not match the one given when requesting the user’s authorization.

Why do I get the same account_id and refresh_token for different users?

By default when a user authorizes multiple calendar service accounts with your application the Cronofy API links those service accounts under one Cronofy account. This makes sense in production but can create some, on the face of it, odd behaviour in development.

Why do I get duplicate events?

If you’re getting duplicated events when you edit existing events, it may be because of how you’re using event_id and event_uid values.

Why am I getting no conferencing dial-in details on my event?

Some common issues we’ve seen for each conferencing provider.

Why do I get a CORS error : “No ‘Access-Control-Allow-Origin’ header is present on the requested resource”?

If you try to pass an access_token (either personal or generated from an authorization exchange) from a browser XMLHttp request for example you will receive an error:

No 'Access-Control-Allow-Origin' header is present on the requested resource

or

The 'Access-Control-Allow-Origin' header has a value that is not equal to the supplied origin

Why do access_tokens expire and how can you refresh them?

Our API expires the access_token in order to reduce the risk of your users’ calendar data being compromised. When you obtain authorization to access a user’s calendar, a refresh_token will be issued alongside the access_token to allow your application to obtain a new access_token without user involvement.

Why do I only get 20 results from an Availability query?

By default we only return 20 slots or periods from an Availability query. You can change this by using the max_results parameter.

Why doesn't Cronofy issue event ids?

We don’t issue IDs to events, instead we require that developers provide an event_idwhen upserting an event to a user’s calendar. This is then used to identify the event when making subsquent updates/deletes.

What is the difference between event_id and event_uid

The event_id is only used for events that your application creates, what we call managed events. This is an ID that your application specifies. We use it as a key for an application’s managed events.

Why can't I avoid notifying attendees when updating an event?

While some calendar providers allow you to suppress notifications being sent to attendees when an event is changed, not all do.

This means any change may result in notifications, and so your application integration should account for them being sent.

Do Applications Calendars count towards synced users?

Application Calendars are billed separately to synced users/accounts. Each plan comes with an included allowance of Application Calendars and an overage rate that applies if you use more than that.