# What should I do if I receive a relink email from Cronofy? If one of your calendars becomes disconnected, you'll receive a relink email from Cronofy. This email will come from `support@cronofy.com`, usually under the name of the application you're connected through (for example, "Cronofy Scheduler" below), and lets you know your calendar has stopped syncing. Within the email it includes a link that takes you through the Cronofy relink flow to reconnect your calendar. ![Example relink email from Cronofy prompting the user to relink their Office 365 calendar](/developers/faqs/authorizations/relink-email/relink-email.e81ce972f9e85bdd5c1f5274dfb02cbfa0e0d5aa3457ba9371e9d67073501029.png) Here are the answers to the most common questions: ### Why have I received this email? You've received this email because Cronofy could no longer sync one of your calendars - usually because the permission you originally granted is no longer valid. This can happen for a few reasons - for example your IT admin revoking access, or your password changing. See [Why are my profiles disconnecting from Cronofy?](/developers/faqs/authorizations/disconnection-faqs/index.md) for a full list of causes. ### What do I need to do? Click the link in the email to relink your calendar. This takes you back through the same steps you followed the first time you connected: you'll sign in with your calendar provider and confirm you're happy to grant access again. If you'd like to see what this looks like before you start, take a look at our guides for [Google](/calendar-users/google/index.md), [Office 365 / Outlook](/calendar-users/office-365-outlook/index.md), [Exchange](/calendar-users/connecting-to-exchange/index.md), and [Apple iCloud](/calendar-users/connecting-to-apple-icloud/index.md) - they walk through each of the sign-in screens. ### Why am I having trouble relinking? Because relinking repeats the original sign-in process, the same things that could get in the way when you first connected can come up again. The most common blocker is a **"Need admin approval" message** for Office 365 users. If you see this you will need your organization's IT admin needs to approve the Cronofy application within your tenant before you can continue. We can also provide you with an admin consent link that your admin can follow to grant access, so please reach out to [support@cronofy.com](mailto:support@cronofy.com). ### I relinked, but I’m still getting these emails If you've successfully relinked and are still receiving this email (especially if a new one arrives right away), please check with your IT team to see if there have been any changes with your calendar account, or get in touch with [support@cronofy.com](mailto:support@cronofy.com) so we can review your account.
### Note for integrators Relink emails are enabled by default so your users are prompted to restore their own calendar sync without you needing to build your own notification flow. If you'd like to disable them for your application (for example, to manage this communication yourself), please contact us at [support@cronofy.com](mailto:support@cronofy.com). The relink link sent in the email is also available via the `profile_relink_url` attribute for a disconnected profile on [UserInfo](/developers/api/identity/userinfo/index.md), if you'd rather surface it in your own product. Once a user has relinked, see [How to acknowledge a calendar reconnection via Cronofy's API?](/developers/faqs/authorizations/profile-reconnection-process/index.md) for how to confirm this on your side. If a user hits a **"Need admin approval" message** and you'd rather provide the admin consent link yourself instead of directing them to support, see our [admin consent link](/developers/faqs/calendar-permissions/admin-consent-link/index.md) FAQ for how to find and share it with your customers. A calendar disconnecting again straight after relinking could be because the user is connected to an Office 365 calendar via Exchange Web Services (EWS) with no stored credentials, and needs to reauthorize via Microsoft's Graph API instead. Get in touch with support so we can confirm this for you. If that's the case, you'll need to use the `graph_api_migration_url` attribute (returned alongside `provider_protocol` on [UserInfo](/developers/api/identity/userinfo/index.md)) in place of the standard relink URL for these users. See [Migrating existing EWS individual connections](/developers/office365-graph/index.md) for more information. If you have any further queries, please reach out to us at [support@cronofy.com.](mailto:support@cronofy.com) --- [Read in HTML](/developers/faqs/authorizations/relink-email/)