Why am I getting no conferencing dial-in details on my event?
Some common issues we’ve seen for each conferencing provider.
MS Teams #
- Dial-in details are only generated when the account has an Audio Conferencing license attached.
GoTo Meeting #
- When using the
Privateoption (where the user provides their own details for dial-in conferencing), GoTo does not provision any other conferencing but also does not pass the private dial-in details back to Cronofy when the conference is generated
- Zoom allows customization of the countries where numbers are offered. This list can be set to an empty list, meaning no numbers are generated.