Why am I getting no conferencing dial-in details on my event?

Here are some common issues we’ve seen for each provider.

MS Teams #

  • Dial-in details are only generated when the account has an Audio Conferencing license attached.

GoTo Meeting #

  • When using the Private option (where the user provides their own details for dial-in conferencing), GoTo does not provision any other conferencing but also does not pass the private dial-in details back to Cronofy when the conference is generated

Zoom #

  • Zoom allows customization of the countries where numbers are offered. This list can be set to an empty list, meaning no numbers are generated.
Search