Custom organizer email

Required plan: Emerging

Smart Invites are able to use a custom organizer email rather than using Cronofy’s default.

Works for both single- and multiple-recipient Smart Invites.

Purpose #

As well as enabling stronger branding of your invites, some calendar services and clients can refuse to process invites where the sender of the email does not match the organizer embedded within the event. Being able to set the organizer’s email address avoids this problem as it allows the two to be the same.

Email forwarding #

In order to function, emails sent to your custom organizer address must be forwarded to Cronofy for processing. This ensures that the invite status is received by Cronofy as per the below flow:

flowchart TD ics[ICS file] -- User opens ICS --> user[User Calendar] -- Accept/Reject --> email[Email organizer account] -- Forwards --> Cronofy

Forwarding addresses #

The forwarding address used varies by data centre as follows:

 Forwarding address
AU πŸ‡¦πŸ‡Ί
CA πŸ‡¨πŸ‡¦
DE πŸ‡©πŸ‡ͺ
SG πŸ‡ΈπŸ‡¬
UK πŸ‡¬πŸ‡§

Without forwarding in place, responses such as acceptance and declines, will not reach Cronofy and so not be processed.

It is recommended that this address be specific to invites rather than a generic “no reply” address you may already have set up. For example we commonly see people using a generic email address like

Configuring the organizer email #

Once the forwarding is set up, all you need to do is specify the organizer email when creating the Smart Invite, as documented here.

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