# Custom organizer email

Smart Invites are able to use a custom organizer email rather than using Cronofy's
default.

Works for both single- and multiple-recipient Smart Invites.

### Purpose
As well as enabling stronger branding of your invites, some calendar services
and clients can refuse to process invites where the sender of the email does not
match the organizer embedded within the event. Being able to set the organizer's
email address avoids this problem as it allows the two to be the same.

### Email forwarding
In order to function, emails sent to your custom organizer address **must** be
forwarded to Cronofy for processing. This ensures that the invite status is received by Cronofy as per the below flow:

```mermaid
flowchart TD
ics[ICS file] -- User opens ICS --> user[User Calendar] -- Accept/Reject --> email[Email organizer account] -- Forwards --> Cronofy```
#### Forwarding addresses
The forwarding address used varies by data centre as follows:

<table>
  <thead>
      <tr>
          <th> </th>
          <th>Forwarding address</th>
      </tr>
  </thead>
  <tbody>
      <tr>
          <td>AU 🇦🇺</td>
          <td>organizer@invite-au.cronofy.com</td>
      </tr>
      <tr>
          <td>CA 🇨🇦</td>
          <td>organizer@invite-ca.cronofy.com</td>
      </tr>
      <tr>
          <td>DE 🇩🇪</td>
          <td>organizer@invite-de.cronofy.com</td>
      </tr>
      <tr>
          <td>SG 🇸🇬</td>
          <td>organizer@invite-sg.cronofy.com</td>
      </tr>
      <tr>
          <td>UK 🇬🇧</td>
          <td>organizer@invite-uk.cronofy.com</td>
      </tr>
      <tr>
          <td>US 🇺🇸</td>
          <td>organizer@invite.cronofy.com</td>
      </tr>
  </tbody>
</table>
Without forwarding in place, responses such as acceptance and declines, **will
not reach Cronofy and so not be processed**.

It is recommended that this address be specific to invites rather than a generic
"no reply" address you may already have set up. For example we commonly see
people using a generic email address like `organizer@example.com`.

- [Configuring invite forwarding for Google Workplace](/developers/smart-invites/organizer-email/google-workplace/index.md)

### Configuring the organizer email
Once the forwarding is set up, all you need to do is specify the organizer email
when creating the Smart Invite, as [documented here](/developers/api/smart-invites/create-smart-invite/index.md).


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[Read in HTML](/developers/smart-invites/organizer-email/)

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