FAQ's

How can I cancel my subscription?

You can cancel your subscription by going to your Trello Connector Account. If you haven’t been on this page before follow the on screen steps, using the same details as when you originally signed up and the page will recongise your account.

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How can I update my payment information?

You can update your payment information from your Trello Connector account at https://trello.cronofy.com/.

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How do I delete my Trello Connector account

You can delete your Trello Connector account by going to trello.cronofy.com.

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I've just been charged but I don't use Trello anymore, what can I do?

If you no longer use the Trello Connect the subscription will need to be cancelled.

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Events aren't showing in my calendar

Commonly when Trello cards don’t sync to your calendar it is due to an issue with your Sync Rules, try checking the below.

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My Trello events don't show me as 'Busy' in my calendar

This will be linked to the option selected when creating your Sync Rule.

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I want my Team to use the Trello Connector but I want to be able to control payment from one account, is this possible?

You can get all your team a Trello Connect subscription and manage the payment from one account.

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How do I remove users from the Trello Connector subscription

If you manage the Trello Connect subscription for your team and need to remove a user you will need to reach out to support@cronofy.com.

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