Support

The Cronofy support team answers questions from 08:30 until 17:30 UK time, Monday to Friday, excluding UK public holidays. We respond within one UK business day.

Support is provided in English, but the team will do their best to help in other languages if needed.

Email support@cronofy.com, or use the Support widget on this page, to raise a ticket.

See the health of our services at status.cronofy.com.

The Schedule in Cronofy guides cover all the features of the Scheduler. If you’re rolling the Scheduler out across your organization, start with Account & team setup.

See Individual calendars for help connecting your calendar or conferencing service to Cronofy.

Build with Cronofy has all of our developer documentation, including the full API reference. The getting started guide takes you through getting set up and creating your first event in your calendar.

To help us assist as quickly as possible, include any of these that are relevant:

• client_id
• account_id
• calendar_id
• event_id
• Screenshots and, ideally, links to log entries from your Developer Dashboard.

Cronofy bills each Organizational Unit for its use, whether you schedule with the Scheduler or build on the API. Paying, changing your details and cancelling work the same way for both.

For plans and prices, see Direct pricing for the Scheduler and API pricing for the API.

• Development is free. Billing starts once an application is in production. Enter your billing details before you go live.
• You’re billed monthly in arrears. On the 1st of each month you’re charged for the previous month’s usage across all of your Organizational Unit’s production applications. Plans & Pricing explains how the plan is worked out from that usage.
• Usage is counted in synced users. See what counts as a synced user.
• The Emerging plan is paid by card. To move to a Growth or Strategic plan, contact support.

A user is counted each month once they’ve authorized your production application, and stops counting once their authorization is revoked. Users connected only to development applications don’t count.

See what counts as a synced user.

Each plan includes an allowance of synced users, with an overage rate for any above it. Each month we work out the most cost-effective plan for your usage and the features you need. Plans & Pricing explains how.

By the hours of meetings they capture each month, which includes recording, transcription and processing. There is a free allowance for development. For prices, see API pricing.

Only the billing admin can set up billing or change billing details. It’s a special role, given to the person who created the Organizational Unit.

Members can’t give each other the billing admin role. To change who has it, contact support.

The billing admin sets up billing, with the billing details for the Organizational Unit, from its admin settings.

You can pay monthly by credit or debit card. If you’re on an annual plan, we can invoice you instead.

The billing admin can change the card details in the Organizational Unit’s billing settings.

Your access to your paid plan is paused, and your Organizational Unit is limited to the free plan until the payment is resolved. Update your card details, or contact support for help.

Email support@cronofy.com, giving at least 30 days’ notice.

• Monthly plans: you can cancel at any time after your first month, before the end of a billing month.
• Annual plans: you can cancel on any anniversary of your start date. Otherwise annual plans renew automatically for another year.

The terms of service set out the full terms.

Cronofy is the temporal infrastructure connecting agents, systems, and teams.

• Teams build with Cronofy to connect their users’ calendars and conferencing services, find availability, schedule meetings and capture what happens in them, through one API.
• Organizations schedule with Cronofy using the Cronofy Scheduler.

Apple iCloud, Google, Microsoft 365 and Outlook.com, and on-premise Microsoft Exchange. You integrate once with Cronofy, rather than with each calendar service.

People can connect their own calendars, as Individual calendars explains. For Google Workspace, Microsoft 365 and Exchange, administrators can also connect their whole organization’s calendars at once with Enterprise Connect, so each person doesn’t have to.

In the data center you choose. Each data center runs as an isolated instance, so data stays in its region. Data Centers lists where they are.

Cronofy is certified to ISO 27001, ISO 27018 and ISO 27701, holds a SOC 2 Type 2 report, and complies with GDPR and CCPA. The US-hosted service also supports HIPAA.

Compliance has the reports and data flow diagrams.

Yes. Building and testing on the API is free with a developer account, within a development allowance. The getting started guide takes you through setting up.

Verify your application for production by setting up billing and sending us your Client ID and redirect URIs.

No. Cronofy provides the APIs, and you or an integration partner build the integration. If you’re looking for a partner, contact support and we can advise.