# Support

The Cronofy support team are available to answer your questions from 08:30 until 17:30 (UK hours) Monday to Friday (excluding UK Public Holidays). We will respond to your queries within one UK business day.

Support is provided in English, but the Cronofy support team will do their best to support other languages if required.

You can always check the health of our services at [status.cronofy.com](https://status.cronofy.com).

### Help using the Cronofy Scheduler
If you need help getting started with the Cronofy Scheduler, please review our [Scheduler Documentation](/scheduler/index.md) , which includes full guides covering all the features of the Scheduler.

If you are looking to roll out the Scheduler on an Enterprise level, please take a look through our [Enterprise Onboarding](/scheduler/enterprise-onboarding/index.md)  guide.

If you still need help from our support team then you can raise a ticket by emailing [support@cronofy.com](mailto:support@cronofy.com) or by clicking on the "Support" widget in the bottom right of this page.

### Help connecting your calendar or conferencing service
Please review our [dedicated section for users](/calendar-users/index.md) for tips and advice for connecting to Cronofy.

If you still need help from our support team then you can raise a ticket by emailing [support@cronofy.com](mailto:support@cronofy.com) or by clicking on the "Support" widget in the bottom right of this page.

### Help for developers working with the Cronofy API and Elements
The [Developers section](/developers/index.md) of our site contains all of our documentation and includes a full API reference.

We'd recommend following our [Getting Started guide](/developers/getting-started/index.md), which will take you through getting set up and creating your first event in your calendar.

If you still need help from our support team then you can raise a ticket by emailing [support@cronofy.com](mailto:support@cronofy.com) or by clicking on the "Support" widget in the bottom right of this page.

To help us assist as quickly as possible, please include any of the relevant following details in your request:

- `client_id`

- `account_id`

- `calendar_id`

- `event_id`

- Plus screenshots and, preferably, links to log entries from your Developer Dashboard.

> **WARNING:** Please avoid ever sending us **client_secret**, **access_tokens** or other sensitive keys.


---
[Read in HTML](/support/)